Tip: Define and Refine Your Service – Then Put It on Auto-Pilot

Did you know there is a simple tool that will save you time in training your employees, make customer service easier, and ensure that your business will live on – even if you aren’t around? The tool is a documented Method & Procedure. A Method & Procedure serves multiple purposes

7 Ways to Get Your Cleaning Business in the News

Ever wonder how small businesses end up on the local news? Wondering why the media has never asked for your opinion? Well, you’ll have to keep waiting since the media rarely comes calling – unless they are looking for advertising dollars. Take heed, there are ways to publicize your compa

Tip: Training your employees right the first time saves time and money

QUESTION: I feel like I’m constantly going back and forth with my employees. I train them when they are originally hired, but I still receive complaints about their work. How can I get them to do the job the way I would do it myself? ANSWER: Training is one of the hardest parts of any business

Tip: Get Ready, Set, Go… Preparing Yourself for a Business Boom

QUESTION: I’m having a few staffing issues that I’d like to deal with before my busy season hits in September. What can I do to get my business running smoothly before I have no time to deal with it? ANSWER: You are a genius, did you know that? Thinking ahead and making changes to your b

Chart a New Course for Yourself This Summer

Question: What can I do to get more customers this summer? My typical summer slump is killing me this year! Answer: This all too common problem has an easy answer and a hard one. The easy answer is to stop worrying about the slump and take advantage of this slow period to make much needed updates an

Tip: Eliminate Guesswork and Estimate Every Job Right the First Time

QUESTION: I’m frustrated with how little my per job profit is. How do I increase my profits without alienating my current clients? What should I do? ANSWER: That is a great question, one that I hear all of the time. It frustrated me when I owned my cleaning business. Then I realized that there

How Do I Know When It’s Time to Move Out of My Home Office And Into An Outside Office?

Question: How do I know when it’s time to move out of my home office and into an outside office? Can I afford such an extravagance? Answer: I am asked this question a lot, and the answer is very personal to you and your business. Some people love their home office and wouldn’t have it an

Tip: Managers Take Charge, And Earn Their Employees’ Respect

QUESTION: I need to hire an office manager. I have an employee that’s been with me for 5 years that I am thinking about promoting. Is that a good idea? ANSWER: Well, Maybe. It depends on the person. Becoming a manager requires a whole new set of skills. In fact, an effective manager’s jo

Tip: The Biggest Marketing Mistake That You Don’t Want To Make

Question: “I need more clients. Should I spend $400 to place a display ad in the local newspaper?” Answer: Well, maybe, but if you can only afford to do it once then it may be a big marketing mistake. According to marketing Guru, Jay Conrad Levinson, author of numerous books inlcuding th

Rejuvenating Your Business

Remember when you first started your business and you got that first big contract or hired your first employee? The excitement that you felt was so energetic. I know that when I was on a successful roll at the beginning of my cleaning business, I could work all day and all night on my big plans with