How Sticky is Your Staff? Meaning, how good is your employee retention? Are you able to find and keep outstanding staff, or are there some weak spots? And, if there are weak spots…where are they? We have se
QUIZ: Your Leadership Style: Hero or Horrible Bosses? How’s your company’s leadership doing? Are you and your leaders Heroes, or Horrible Bosses? Take the quiz. * Takes 5 Minutes (25 quick questions). Your results will be emailed to you immediately. Your email address: Your name: Company name: Sta
“We are a non-smoking company” that is the declaration of the University of Pennsylvania Medical Center and thousands of other employers around the country. But the question is it legal? And, “can I ban employees from smoking in my business”? Well, not so fast, the answer is a little complicated. A
You’re in a pickle. You’ve got new contracts ready to go, but it’s been weeks since you received any qualified applicants from your help wanted ads. What’s going on? You wonder, “is it me” or “do I need to offer more money”? If finding good employees feels like pulling teeth these days, you’re not a
While it might seem innocent to tell your office assistant that you are out sick with feminine cramps or gastrointestinal issues, would you feel comfortable broadcasting that to everyone in the office, or even to your clients? Are people leaving your conversations feeling like you’ve told them “TMI”
Business is booming and its time to hire a manager. Good for you! Here’s a question that I hear frequently on this topic. “I need to hire an office manager. I have an employee that’s been with me for 5 years that I am thinking about promoting. Is that a good idea?” My answer… “maybe”. It depen
Want to make sure your direct marketing mail gets opened by prospects who are ready to buy? Put these 4 tips to work and watch your sales increase: Hand write the outside and make it look like a personal note. Laser print the addressee information directly onto nice stationary and put a return addre
Did you know there is a simple tool that will save you time in training your employees, make customer service easier, and ensure that your business will live on – even if you aren’t around? The tool is a documented Method & Procedure. A Method & Procedure serves multiple purposes
QUESTION: I feel like I’m constantly going back and forth with my employees. I train them when they are originally hired, but I still receive complaints about their work. How can I get them to do the job the way I would do it myself? ANSWER: Training is one of the hardest parts of any business
Are your employees top performers? Do they go out of their way to do their jobs to the best of their abilities, and to make your life easier? If not, then read on for some ideas for inspiring your employees to be the best that they can be. An eager, well skilled, highly motivated staff that will sta
