When I say “ER” what do you think of? If you thought emergency room, you guessed incorrectly. “Employee Retention” was what I was talking about but most of us business owners dread the discussion just
How Sticky is Your Staff? Meaning, how good is your employee retention? Are you able to find and keep outstanding staff, or are there some weak spots? And, if there are weak spots…where are they? We have se
QUIZ: Are you an Employee Engagement Genius? Employee Engagement is more than the latest buzzword, its critical to employee retention, and with today’s cost…that is critical! How do you rate? Take the quiz. * Takes 5 Minutes (25 quick questions). Your results will be emailed to you immediately. You
Question: The holidays are here and I am already getting questions from my staff about tips. What kind of tipping policy do you recommend? Should the employees be able to keep them, or pool them? Answer: This question comes up every year, and it’s a tricky one. Both allowing employees to accep
QUESTION: I feel like I’m constantly going back and forth with my employees. I train them when they are originally hired, but I still receive complaints about their work. How can I get them to do the job the way I would do it myself? ANSWER: Training is one of the hardest parts of any business
QUESTION: I need to hire an office manager. I have an employee that’s been with me for 5 years that I am thinking about promoting. Is that a good idea? ANSWER: Well, Maybe. It depends on the person. Becoming a manager requires a whole new set of skills. In fact, an effective manager’s jo
Are your employees top performers? Do they go out of their way to do their jobs to the best of their abilities, and to make your life easier? If not, then read on for some ideas for inspiring your employees to be the best that they can be. An eager, well skilled, highly motivated staff that will sta
