You’re in a pickle. You’ve got new contracts ready to go, but it’s been weeks since you received any qualified applicants from your help wanted ads. What’s going on? You wonder, “is it me” or “do I need to offer more money”? If finding good employees feels like pulling teeth these days, you’re not a
While it might seem innocent to tell your office assistant that you are out sick with feminine cramps or gastrointestinal issues, would you feel comfortable broadcasting that to everyone in the office, or even to your clients? Are people leaving your conversations feeling like you’ve told them “TMI”
Business is booming and its time to hire a manager. Good for you! Here’s a question that I hear frequently on this topic. “I need to hire an office manager. I have an employee that’s been with me for 5 years that I am thinking about promoting. Is that a good idea?” My answer… “maybe”. It depen
As unemployment dips lower and lower, attracting the right employees to your organization may get trickier, and the skill levels that you are looking for in a new employees may not be as attainable as before. So, what’s a business owner to do? Well, when I owned my cleaning company, hiring and
Question: The holidays are here and I am already getting questions from my staff about tips. What kind of tipping policy do you recommend? Should the employees be able to keep them, or pool them? Answer: This question comes up every year, and it’s a tricky one. Both allowing employees to accep
Did you know there is a simple tool that will save you time in training your employees, make customer service easier, and ensure that your business will live on – even if you aren’t around? The tool is a documented Method & Procedure. A Method & Procedure serves multiple purposes
QUESTION: I feel like I’m constantly going back and forth with my employees. I train them when they are originally hired, but I still receive complaints about their work. How can I get them to do the job the way I would do it myself? ANSWER: Training is one of the hardest parts of any business
QUESTION: I need to hire an office manager. I have an employee that’s been with me for 5 years that I am thinking about promoting. Is that a good idea? ANSWER: Well, Maybe. It depends on the person. Becoming a manager requires a whole new set of skills. In fact, an effective manager’s jo
Q. My employees of my cleaning business make too much money. I want to attract the best, so I pay between $12 and $15 per hour. This wouldn’t be so bad if I weren’t constantly dealing with absenteeism, tardiness, customer complaints, and insubordination. My accountant says that I am not making any m
Are your employees top performers? Do they go out of their way to do their jobs to the best of their abilities, and to make your life easier? If not, then read on for some ideas for inspiring your employees to be the best that they can be. An eager, well skilled, highly motivated staff that will sta
