Adding an e-mail signature is a great way to not only add your contact info so clients and prospects can easily contact you, but it also adds a bit of personality to your emails and a sense of warmth and customer service. E-mail signatures should be about 5 lines of text. This is because you don
Do you experience slowdowns in your business? If so, you’re not alone. But, these CAN be avoided. All it takes is a simple strategy to keep your name in front of both customers and prospects year-round. A great way to achieve this is with a newsletter. Both small businesses and large corporati
Question: I own a service business with 20 people in the field. I’ve been looking at last year’s sales figures, and I am happy that we grew 15%, but I can’t help but wonder why that number was not bigger. We have been experimenting with some new marketing campaigns, and are getting
Everyone need something from you at the same time? Don’t have enough hours in the day to get ½ of your “To Do” list done, let alone that big employee handbook project that you wanted to tackle? Does your family need you to be at a soccer game and letting the roof repair man in at the same time? Well
Question: The holidays are here and I am already getting questions from my staff about tips. What kind of tipping policy do you recommend? Should the employees be able to keep them, or pool them? Answer: This question comes up every year, and it’s a tricky one. Both allowing employees to accep
If you typically make new years resolutions, that is a good thing even if you don’t necessarily stick to them. According to a leading authority on change, 40-45% of Americans make one or more resolutions per year. And, the process of making resolutions makes you 10 times more likely to achieve
Did you know there is a simple tool that will save you time in training your employees, make customer service easier, and ensure that your business will live on – even if you aren’t around? The tool is a documented Method & Procedure. A Method & Procedure serves multiple purposes
Ever wonder how small businesses end up on the local news? Wondering why the media has never asked for your opinion? Well, you’ll have to keep waiting since the media rarely comes calling – unless they are looking for advertising dollars. Take heed, there are ways to publicize your compa
QUESTION: I feel like I’m constantly going back and forth with my employees. I train them when they are originally hired, but I still receive complaints about their work. How can I get them to do the job the way I would do it myself? ANSWER: Training is one of the hardest parts of any business
QUESTION: I’m having a few staffing issues that I’d like to deal with before my busy season hits in September. What can I do to get my business running smoothly before I have no time to deal with it? ANSWER: You are a genius, did you know that? Thinking ahead and making changes to your b
